1. We offer a life-long maintenance that is free in the first year.
2. In the first year after you received the products , if there is quality problem happening to the products, pls send us the pictures or video to showing the fault phenomenon, so can help our technicians to analyze the cause of problem, then we will send you the necessary spare parts and teach you how to repair it, free of charge.
3.If we can't find out the cause of failure, you can return the defective product to us, we will repair it and resend it to you in one week. If the defective product can't be repaired, we will send you a new one for replacement, free of charge.
4. Please note that man-made damage is out the scope of free warranty.
5. After the first year of free warranty, we will charge you the factory cost for the replaced accessories, free for maintenance.
6. If your order comes to a certain quantity, we will provide you some spare units, for replacing the defective product. The number of spare units depends on the quantity of your order and the model of the products.
7. Pls feel free to contact our customer service team via Service hotlike :+86-0755-36921825 or email: [email protected] After receipt of your complaint feedback, we will appoint the qualified person to contact you within 12 hours and solve your complaint.
The principle of our service team is "Customer-Centric". Any feedback from the customers will be regarded as the important and urgent task, our well-trained service staff will handle it in the first place. We will be at your service all the time from pre-sale to after-sale, customer’s satisfaction is our highest honor.