Our Commitment

The principle of our service team is "Customer-Centric." We regard any customer feedback as important and urgent. Our well-trained service staff will handle your concerns promptly and professionally. We are committed to serving you throughout the entire process—from pre-sale consultation to comprehensive after-sale support. Your satisfaction is our highest priority.

Service Terms

We offer lifetime maintenance with free service for the first year after purchase.

During the first year after you receive your product, if any quality problems occur:

• Return the defective product to us

• We will repair and return it to you within one week

• If the product cannot be repaired, we will send you a new replacement free of charge

  
  

3. Complex Technical 

IssuesIf we cannot determine the cause of failure remotely:

Return the defective product to us

We will repair and return it to you within one weekIf the product cannot be repaired, we will send you a new replacement free of charge

Please note that damage caused by misuse or accidents is not covered under our free warranty policy.

After the first year of free warranty expires:

• Replacement parts will be charged at factory cost only

• Labor and maintenance services remain free of charge

For any service needs, please contact our customer service team:

Service Hotline: +86-0755-23747569
Email: [email protected]

Response Guarantee: Upon receiving your service request, we will assign a qualified technician to contact you within 12 hours and resolve your concern promptly.

We appreciate your trust in our products and are committed to providing exceptional service throughout your ownership experience.