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RMA Request

For Return Merchandise Authorization service, please fill in the request form. You will receive a confirmaton email with an RMA number after sending the request. You can check the RMA status online with your name, email & RMA number.


Customer name
Purchase date
Place of purchase
Delivery address
Shipping address
Same as delivery address
Telephone number
Mobile phone
E-mail
Model name
Serial number
Repair quantity
Defect symptom
Poor signal
No signal
No power
Port
Port failure
LED malfunction
Unable to connect
Setup failure
Disconnections
System crashes
WAN (network) not detected
Hardware not detected
Power adapter
Reset
Reset issues
Physical defect
Return accessories
LAN cable
Documentation
Power adapter
CD
Warranty card
Antenna(s)
 All   Other 
Verification

If your browser has troubles with the RMA request, please try Google Chrome or Firefox. For more help, email us at [email protected] or call our number: 86-0755-2374-7569. Thank you. We collect your personal data (name, contact, address) to facilitate product repairs and related communications. You have the right to access, correct, or delete your data as per privacy laws. Non-provision may affect repair services and warranty claims.

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